Limited Warranty Terms and Conditions

TeamSable offers 3-Year Limited Warranty for: POS Touch Systems, Touch Monitors, MSRs, VFDs.
TeamSable offers 1-Year Limited Warranty is offered for: Payment Terminals, Android POS, Cash Drawers, Digital Signage products and Kiosk.
Warranty is limited to repair or replacement of the product by Authorized TeamSable Personnel only.
Warranty applies to new products purchased from TeamSable or Authorized Distributor, VAR.
Warranty will be Void if product failure or damage is due to user’s negligence or natural causes.
Out-of-Warranty Products will be quoted before any service or repairs are performed.
Customer is responsible for in-bound shipping costs, and TeamSable will pay for return shipment.

Warranty will be voided if caused by:

1. Natural event such as flooding, water damage, fire, transient, electrical or power outage.
2. Virus or malware obtained from 3rd party software
3. Physical damage to System, Touch-glass, external Chassis or Components due to user negligence.
4. Damage during shipping due to improper packaging, dropping, or miss-handling.

First 90 Days Overnight Replacement:

TeamSable Products with a 1-year warranty are backed by our “First 30 Days” Overnight Replacement Warranty. In the event a product fails during the “First 30 Days” or “DOA” out of the box, please call our Tech Support Department, and will troubleshoot the issue over the phone, if it cannot be resolved successfully, TeamSable will ship a new replacement for “Overnight Delivery”, along with a Prepaid Return Label for you to ship the DOA /RMA unit back to TeamSable.

TeamSable Products with a 3-year warranty are backed by our “First 90 Days” Overnight Replacement Warranty. In the event a product fails during the “First 90 Days” or “DOA” out of the box, please call our Tech Support Department, and will troubleshoot the issue over the phone, if it cannot be resolved successfully, TeamSable will ship a new replacement for “Overnight Delivery”, along with a Prepaid Return Label for you to ship the DOA /RMA unit back to TeamSable.

Customer must fill out an OVN Request form in which you pre-authorize an amount which will be charged if the DOA / RMA are not returned within 10 days after receiving the replacement unit.

TeamSable Service Center Repair – After the First 30 or 90 Days:

If product fails “After the first 30 or 90 days” our Standard Warranty policy will apply, in which product needs to be sent in to our Service Center for repair or replacement.
Please contact our Tech Support Dept. first for troubleshooting and for RMA# (Return Merchandise Authorization), before shipping any product to TeamSable.
TeamSable Repair will include a full diagnostic, service, test, and burn-in. to ensure the product is fully working before returning.
TeamSable will ship the product back to the Customer via Standard Ground service.
Customer can request an Expedited Return Shipment, in which customer will be responsible to pay for the upgrade difference from Standard Ground service to Expedited service.

S.E.C. 3 YEARS OVERNIGHT REPLACEMENT PROGRAM:

Sensible Extensive Coverage (S.E.C) Warranty:

Available to Customers in the USA and Canada (Excluding Alaska and Hawaii):
Customers have the option to purchase S.E.C. Warranty during the First 90 Days from Invoice Date.
S.E.C. Warranty is for 3 Years from original invoice date, same benefits as our “First 90 Days” coverage.
TeamSable will ship for “Overnight Delivery” an equivalent replacement unit and a Return Label will be provided to the customer for return shipment of RMA unit.
The maximum replacements will be 3, after that product will be required to be sent in for service.

Replacement Hardware will be one of the following; new, refurbished or reconditioned.
Replacement Hardware will be warranted for the remainder of the warranty on original Invoice.
TeamSable will not be liable for any damage to the product due to improper packing or shipping.

Warranty Terms And Conditions
All TeamSable products are new and in good working condition when sold. All warranty related services, repairs, replacements must be Authorized by TeamSable Inc.
Warranty applies to New Products purchased from TeamSable Inc. or Authorized Distributor, VAR, Dealer. Warranty will be Void if failure or damaged of product is caused by user or natural cause.

See below for example:
1.Any natural event such as flooding, water damage, fire, transient or power outage
2.Any trojan/ virus or malware obtained from 3rd party software
3.Any physical damage to the Product, System, Touch-Glass, external chassis, internal components.
4.Any physical damage during shipping or due to poor packaging, or miss-handling of product.

1- Contact TeamSable to request an RMA (Return Merchandise Authorization)

Any products without an RMA# will be returned.

2- Product should be packaged with sufficient packing materials so it will prevent damage during transit.

We always suggest good packaging to ensure the safety of the product. Double box is recommended.

3- Ship RMA back to TeamSable’s Service center

Customer is responsible for inbound shipping cost to TEAMSable INC.

4- Upon reception of RMA product TEAMSable will perform the following:

TeamSable Repair will include a full diagnostic, service, test, and burn-in
to ensure the product is fully working before returning.

5- TEAMSable will repair or replace any defective product still under warranty with new or equivalent.

We use new or reconditioned units/parts to repair or replace all products

6- TeamSable will be responsible for Ground Shipping cost back to customer.

Customer can request Expedited shipping, and will be responsible for cost difference.

1- Contact TeamSable to request an RMA x-ship Overnight Replacement (Return Merchandise Authorization) .

We will provide a RMA#, and details on the Overnight replacement.
Customer will fill out a consent form and agree to terms for replacement. A Credit card needs
to be pre authorized for the amount for the RMA exchange, but will not be charged unless
RMA is not received within 10 days

2- Product should be packaged with original packing materials along with all accessories that originally came with the unit.

TeamSable will provide a call tag to the customer for the RMA to be shipped back.

3- TeamSable will ship a new replacement for Overnight delivery

A replacement unit will be shipped overnight at no cost to customer. This warranty is limited to USA and Canada (Excluding Alaska and Hawaii).

4- Customer must return RMA unit back to TEAMSable INC. within 10 days.

We expect the RMA terminal to be shipped immediately after replacement is received.
If the RMA is not received within 10 days, a late fee will be applied.

Sensible Extensive Coverage 3 Year Overnight Replacement Warranty

S.E.C:
Can be purchased during ordering or up to 60 days from Invoice.
Overnight Replacement Warranty starts from Invoice date, for 3 years.
This warranty is limited to USA and Canada (Excluding Alaska and Hawaii).

1- If S.E.C was purchased and unit fails within a 3 year warranty period, Contact TEAMSable Inc. to request an RMA (Return Merchandise Authorization) #.

Tech Support will validate and provide a RMA# if required,
Customer will fill a consent form and agree to terms for replacement.
A Credit card needs to be pre authorized for the amount for the RMA exchange,
but will not be charged unless RMA is not received within 10 days

2- Product should be packaged with sufficient packing materials so it will prevent damage during transit.

TeamSable will provide a call tag to the customer for the RMA to be shipped back.

3- TeamSable will ship for Overnight Delivery a new or equivalent unit back to the customer

A replacement will be shipped at no cost to customer

4- RMA unit MUST be received by TeamSable within 10 days to avoid any charges for the replacement

We expect the RMA unit to be shipped immediately after replacement has been received.

Download Overnight Replacement Form

Here