Warranty

Warranty Policy
Warranty Period
Standard Warranty
First 30 Days
S.E.C

LIMITED WARRANTY TERMS AND CONDITIONS

All TEAMSable products are new and in good working condition when sold. All warranty related services, repairs, replacements must be authorized by TEAMSable.

3-Year Limited Warranty covers: POS Touch Systems, Touch Monitors, MSRs, VFDs.

1-Year Limited Warranty covers: Payment Terminals, Android POS, Cash Drawers, Digital Signage products and Kiosks.

Warranty applies to new products purchased from TEAMSable or authorized distributors.

The customer handles in-bound shipping costs, and TEAMSable will pay for return shipment.

Warranty will be voided if caused by:

Natural events such as flooding, water damage, fire, transient, electrical or power outage;

Virus or malware obtained from 3rd party software; Physical damage to System, Touch-glass, external Chassis or Components due to user negligence;

Damage during shipping due to improper packaging, dropping, or miss-handling.

Out of Warranty products:

Out-of-Warranty Products will be quoted before any service or repairs are performed.

Overnight Replacement:

Overnight replacement is available to customers who are within the US and Canada except Alaska and Hawaii. When a device must be exchanged for customers who have purchased the Sensible Extensive Coverage plan (S.E.C.).

Early Exchange Replacement (2-day):

When a device must be exchanged, tt needs to be within 30 days relating to a 1-Year Limited Warranty, 90 days relating to a 3-Year Limited Warranty. This is available to customers who are within the US and Canada, except Alaska and Hawaii.

Systems Warranty
Windows POS Includes Touch Screen, LCD Panel, MB, Power 3 Years
Touch Monitor Includes Touch Screen, LCD Panel, MB, Power 3 Years
Android POS Includes Touch Screen, LCD Panel, MB, Power 1 Year
Digital Signage Includes Touch Screen, LCD Panel, MB, Power 1 Year
Kiosk Includes Touch Screen, LCD Panel, MB, Power 1 Year
Payment Terminals Includes Touch Screen, LCD Panel, MB, Power 1 Year
Peripherals Warranty
MSR 3 Years
Pole Display 3 Years
Printer 3 Years
Cash Drawer 1 Year

STANDARD WARRANTY PROCESS

1. Contact TEAMSable to request an RMA No. (Return Merchandise Authorization). Any products without an RMA No. will be rejected.

2. Product should be packaged with sufficient packing materials to prevent damage during transit. We always suggest good packaging to ensure the safety of the product. Double box is recommended.

3. Ship RMA back to TEAMSable service center. Customer handles inbound shipping cost to TEAMSable INC.

4. Upon receiving an RMA product. TEAMSable will perform a full diagnostic service, and test to ensure the product is in working order before returning it.

5. TEAMSable will repair or replace any defective product under warranty. We use new or reconditioned units/parts to repair or replace all products.

6. TEAMSable will be responsible for ground shipping cost back to customer. Customer can request Expedited shipping, and will be responsible for cost difference.

EXPEDITED WARRANTY PROCESS

1. Contact TEAMSable to request an RMA x-ship Overnight Replacement (Return Merchandise Authorization). We will provide a RMA No., and details on the Overnight replacement. Customer will fill out a consent form and agree to terms for replacement. A Credit card needs to be pre authorized for the amount for the RMA exchange, but will not be charged unless RMA is not received within 10 days

2. Product should be packaged with original packing materials along with all accessories that originally came with the unit. TEAMSable will provide a call tag to the customer for the RMA to be shipped back.

3. TEAMSable will ship a new replacement for Overnight delivery. A replacement unit will be shipped overnight at no cost to customer. This warranty is limited to USA and Canada (Excluding Alaska and Hawaii).

4. Customer must return RMA unit back to TEAMSable INC. within 10 days. We expect the RMA terminal to be shipped immediately after replacement is received.
If the RMA is not received within 10 days, a late fee will be applied.

SENSIBLE EXTENSIVE COVERAGE (S.E.C)  – 3 Year Overnight Replacement Warranty

Can be purchased during ordering or up to 60 days from Invoice. Overnight Replacement Warranty starts from Invoice date, for 3 years. This warranty is limited to USA and Canada (Excluding Alaska and Hawaii).

1. If S.E.C was purchased and unit fails within a 3 year warranty period, Contact TEAMSable Inc. to request an RMA No. (Return Merchandise Authorization). Tech Support will validate and provide a RMA# if required,
Customer will fill a consent form and agree to terms for replacement. A Credit card needs to be pre authorized for the amount for the RMA exchange, but will not be charged unless RMA is not received within 10 days

2. Product should be packaged with sufficient packing materials to prevent damage during transit. TEAMSAble will provide a call tag to the customer for the RMA to be shipped back.

3. TEAMSable will ship for overnight delivery a new or equivalent unit back to the customer. A replacement will be shipped at no cost to customer

4. RMA unit MUST be received by TEAMSable within 10 days to avoid any charges for the replacement. We expect the RMA unit to be shipped immediately after replacement has been received.