OlaPay FAQs

What You Need to Know About OlaPay and OlaPay Start

Find the answers you need about our powerful payment solution

For Merchants

What is OlaPay?
OlaPay is a financial service that enables merchants to accept various types of payment, including credit and debit cards, online payments, and mobile payments.
Does my business need OlaPay?
If you own a business, it is essential to offer your customers a variety of payment options. OlaPay and OlaPay Start give you the tools you need toprovide a seamless checkout experience.

OlaPay is an easy-to-use payment solution accepts most payment types and includes a range of functions to take your business to the next level. With different tip options, suggested tip amounts, cash discount and an online sales reporting portal, you can easily manage your business.

How do I sign up for OlaPay?
Your dedicated customer manager is always ready to assist you in setting up an account with us, and it only takes three simple steps.

1. They will help you determine the most suitable rate by consulting the business number, and guide you in selecting your preferred payment device.

2. They will assist you in digitally signing the merchant agreement.

3. We’ll ship your new payment equipment to you without delay. Our team is here to make the process as smooth as possible for you.

What types of payment can I accept with OlaPay?
OlaPay enables you to accept credit and debit cards, mobile payments and online payments.
How long does it take to set up OlaPay?
The process of setting up a merchant service account can vary depending on the provider you choose.

However, it can typically take anywhere from a few days to a few weeks.

What is a chargeback, and how does it affect my merchant service account?
A chargeback occurs when a customer disputes a charge on their credit card. If a chargeback is issued, the amount of the disputed transaction is deducted from your account. Excessive chargebacks can lead to account suspension or termination.

For ISO Partners

What type of payment solutions does OlaPay offer?
OlaPay is thrilled to provide a comprehensive payment solution that includes Smart Payment devices, payment software, light POS, and virtual terminals. We develop everything in-house and offer exceptional customer support for both you and your merchant accounts.
What kind of revenue share does OlaPay offer?
OlaPay provides a clear and straightforward revenue sharing program between us and our partners. Our sales partners are entitled to 95% of the net profit, leaving no room for ambiguity. This demonstrates our commitment to maintaining a professional and transparent relationship with our partners.
What are OlaPay's fees and pricing models?
OlaPay follows an interchange plus pricing model, where we carefully examine the merchant’s monthly income and offer a cost-effective rate to cut down their monthly expenses. Our services do not bind our merchants with any contractual agreements, as we earn their trust by demonstrating that our solution aligns with their needs.

Our approach is highly professional and focused on delivering the best results for our clients.

What kind of value-added services does OlaPay offer?
OlaPay has some amazing value added services that come along with it. These include cutting-edge smart payment devices, a user friendly tip function, an easy-to-use customer database, an option to offer cash discounts, online sales reports, and much more.

The best part is that all of these services are completely free! We’re so excited to share this with you.

What is your approval process for new merchants?
To create a merchant account, the application submitted by the merchant must go through an approval process. Once the underwriting team approves the application, the merchant account will be set up promptly. This process is carried out in a professional manner to ensure all necessary information is included and accounted for.
How does OlaPay handle customer support and service?
At OlaPay we have a friendly team of customer support experts who are always available to assist merchants with any questions or technical issues they may encounter. We highly value our customers’ feedback, which helps us tailor our solutions to meet their unique needs.
What types of transactions or industries does OlaPay work with?
OlaPay is cater to small and medium-sized businesses from a variety of industries. Whether it’s a coffee shop, food truck, auto repair, bakery, gym, or floral business, we are eager to help those who are enthusiastic about expanding their business by accepting diverse payment methods. No industry is off-limits, and we are eager to assist all those who are ready to grow their business.

Still Have Questions About OlaPay?

If you’re struggling to find the right POS solution for your business or just want to ask some questions, our team is here to help. We’ll walk you through your options and find a POS software and hardware combination that fits your needs.